Service Availability

X-Ray and CT Scan Services:

Available 24 hours a day, 7 days a week, including:
• • Non-working hours
• • Sundays
• • Public holidays

Ultrasound (USG) and MRI Services:

• • Available only during regular working hours: 9:00 AM – 5:00 PM, Monday to Saturday.
• • Not available on Sundays and public holidays, except in medically justified emergencies.
• • In emergency cases, on-call radiologists or tie-up centers may be used as per availability.

Off-Hours and Holidays Protocol:

• • A designated on-call technician is available to perform X-ray and CT scans during night shifts, weekends, and holidays.
• • For USG and MRI, emergency access requires approval from the duty medical officer, who may initiate referrals or coordinate with the on-call radiologist (if available).
• • Display of the unavailability of CT, MRI, USG and such procedures are done in the Hospital’s website and updated time to time.

Emergency Cases

• • In situations where Ultrasound or MRI services are unavailable during emergencies:
• • Patients are referred to pre-approved tie-up diagnostic centers:
• • A standardized referral form is completed, and transport is arranged by the hospital if necessary.
• • The referring clinician must document the reason for referral and ensure timely follow-up of the report.

Absence of Radiologist

• • If a certified radiologist is unavailable on-site or remotely:
• • Non-emergency scans requiring interpretation (e.g., MRI, contrast CT, complex pathology) are postponed or referred to partner centers.
• • Emergency imaging (e.g., trauma CT) may be conducted, and images shared electronically with on-call or partner radiologists for urgent interpretation.
• • The referring physician is responsible for clinical correlation until final reporting is available.

Reporting and Documentation

• • All radiology procedures are entered into the Hospital Information System (HIS) with complete patient and scan details.
• • Reports must be:
• • Reviewed and signed by a certified radiologist.
• • Prioritized in emergencies, with a target turnaround of 2 hours.
• • Interim verbal reports may be communicated to clinical teams in critical cases, followed by a signed written report.

Tie-Up Centre Protocols

• • The hospital has formal Memoranda of Understanding (MoUs) with each tie-up diagnostic center.
• • Each center must comply with standards regarding:
• • Equipment calibration and maintenance
• • Radiologist qualifications and licensing
• • Report accuracy and maximum turnaround time of 6 hours for emergencies
• • The hospital regularly audits these centers for quality assurance.

Patient Communication & Consent

• • Patients and/or their families are:
• • Clearly informed in advance when referrals are necessary.
• • Provided with reasons for external referral and location of the tie-up center.
• • Required to give written consent before transportation and diagnostics outside the hospital.
• • Transportation support and patient safety are ensured throughout the process.

Quality Assurance

• • All radiological equipment is:
• • Subject to routine preventive maintenance and calibration
• • Operated by qualified and certified technicians
• • The Radiology Department performs:
• • Internal audits of image quality and reporting timelines are conducted every quarter.
• • Peer-review assessments of randomly selected cases to ensure diagnostic consistency.
• • Radiology staff are encouraged and supported to:
• • Participate in Continuing Medical Education (CME)
• • Maintain up-to-date certifications in radiologic technology and interpretation